Privacy and cookie policy

VAM Deco Agency Sagl · Via Pobbia 4D, 6514 Sementina (Ticino) · Last updated: August 2026

Your privacy matters to us. This page clearly explains what data we collect when you visit our website or send us a request, why we use it, who we share it with and what your rights are. This document is drafted in compliance with the Swiss Federal Act on Data Protection (FADP, SR 235.1) and, for visitors from the European Union, with EU Regulation 2016/679 (GDPR).

1. Data controller

The data controller is VAM Deco Agency Sagl, Via Pobbia 4D, 6514 Sementina (Ticino), Switzerland. For any privacy question you can write to us at info@vamdeco.ch or call us on +41 76 588 94 97.

2. What data we collect

Depending on how you interact with us, we may collect:

• →Contact details: first name, surname, email, phone number and, if you provide it, your company.
• →Information you provide voluntarily: the details you enter in the contact forms, quote requests and the message field.
• →Browsing data: IP address, device and browser type, pages visited and time spent, collected anonymously via Google Analytics and only if you accept statistics cookies.
• →Payment data: if you make a purchase, the transaction data is handled directly by secure payment providers. We do not store full card numbers.

3. Why we use your data

• →To respond to your requests and prepare quotes and proposals.
• →To provide the services you request, such as the personalisation of products and projects.
• →To contact you by email, phone or message regarding your request.
• →To understand how the site is used and improve it, anonymously and only with your consent.
• →To send you promotional communications, only if you give us explicit consent.
• →To fulfil legal and tax obligations.

4. Legal basis

We process your data on the basis of your consent (for example for statistics and marketing cookies), to follow up on your request (pre-contractual measures) and to fulfil our legal obligations. Providing your data is optional: without the essential information, however, we cannot handle your request. You can withdraw your consent at any time.

5. Who we share data with

We do not sell or trade your data. We only share it with those who help us provide the service, and only as far as necessary:

• →Payment service providers, to process transactions securely.
• →Google Analytics, for anonymous visit statistics, active only if you accept statistics cookies.
• →Advertising platforms (for example Google Ads or Meta), only if you accept marketing cookies.
• →Competent authorities, if required by law.

6. Cookies and tracking technologies

Cookies are small files saved on your device that let the site work and remember your choices. On your first visit we show you a banner: you can accept all cookies or open Customise to choose category by category. Statistics and marketing cookies are activated only after your consent. If you decline, no cookies are set and we do not send data that identifies you: Google may receive at most anonymous, aggregated signals, without cookies (Consent Mode), used only for statistical estimates.

We use four categories of cookies:

• →Necessary: always on. They enable the security and basic functions of the site, including remembering your cookie choices.
• →Preferences: store your settings for a personalised experience.
• →Statistics: help us understand how the site is used, anonymously (Google Analytics).
• →Marketing: used to show you offers and ads relevant to your interests.

Marketing cookies are set by the advertising platforms only if you enable the "Marketing" category, and only during any active campaigns. You can also block or delete cookies from your browser settings.

7. How long we keep your data

We keep your data only for as long as necessary to fulfil the purposes described and to comply with legal obligations (for example accounting ones). When no longer needed, it is securely deleted or anonymised.

8. Your rights

At any time you can:

• →Access your data and request a copy of it.
• →Rectify or update inaccurate data.
• →Request the deletion of your data, subject to legal retention obligations.
• →Restrict or object to processing and request data portability.
• →Withdraw a consent already given at any time.

To exercise these rights, write to us at info@vamdeco.ch. You also have the right to contact the competent supervisory authority (in Switzerland, the Federal Data Protection and Information Commissioner, FDPIC).

9. Data security

We take appropriate technical and organisational measures to protect your data from unauthorised access, alteration or loss. The site runs entirely over an encrypted connection (HTTPS).

10. Transfer of data abroad

Some providers we use (such as Google) may also process data outside Switzerland and the European Union. In these cases the transfer takes place with appropriate safeguards provided for by law, such as standard contractual clauses.

11. Changes to this policy

We may update this policy over time. The valid version is always the one published on this page, with the last updated date shown at the top. We invite you to check it periodically.

12. Contact

For any question about this policy or the processing of your data:

• →VAM Deco Agency Sagl, Via Pobbia 4D, 6514 Sementina (Ticino), Switzerland
• →Email: info@vamdeco.ch
• →Phone: +41 76 588 94 97
• →Website: vamdeco.ch